CW Client is a "Web Client" and connects to our server, to programme your V4 product you simply log in, using the username and password provided, and configure you routing table to split your call traffic over the various telecoms networks that you have chosen to use. Once you have configured your routing table you simply save the changes and then using a short code "force home" your dialler. This will make your V4 product call our management platform and download the routing table to the V4 product, once the call has completed the v4 product will be ready to start saving you money on your phone calls. The V4 products cannot be programmed directly from your pc using rs-232, usb, serial or any other cable connection, and we have no plans to add this feature in the future.
To install CW Client you will need to download the software (WebClientInstall1.35), if you do not have a copy of WinZip you can download a FREE evaluation version from www.tucows.com. For help with Installation please see 'Section 7 Troubleshooting' of this page or the new Video section.
To login to CW Client you will need the username and password provided by Orchid when you purchase your V4 product, please note that the usernames and passwords are case and space sensitive, if your username has a space then please add it whe logging in. For help on "Logging In" please see 'Section 7 Troubleshooting' of this page or the new Video section.
To find your V4 product on CW Client you will need to do a search for it using the search facilty, please note that when using seach by 'Product' you will need to use the following:
V4 Dialler 'Product' = '11'
Ranger 400 'Product' = '25'
For help on finding your product please refer to the new Video section.
The routing table is what the dialler will use to determine how and where and at what time of day and day of the week that a specific carrier will be used!
Before you start to "build" your routing table, you will need to work out your "routes", the easiest way to do this is with a paper and pen, by browsing sites such as http://www.moneysavingexpert.com/callchecker/ you will find lists of cheap providers (carriers) for all call types.
Start with local and national calls;
Route all 0's (all national calls) with Carrier 1 (for example, this could be 18866 or 1899 or whoever you chose for this type of call)
Route *2*9 (all local calls begin with numbers between 2 and 9 this one code allows you to select a provider (carrier) for all local calls.
Route 00 (all international calls)
Route 08 and 09 (all premium rate and 08 numbers)
You can now add exceptions to the rules you have made above;
If calls to Japan (for example, this could be any other destination or call type) were cheaper using carrier 3 but we had all 00 (international calls) going over carrier 2 we could create an exception to the rule and add a new routing code in CW Client, 0081 as an "Allowed" call over carrier 3, the dialler would then route all international (00) calls to carrier 2 EXCEPT ,0081 Japan, which would now be routed via carrier 3.
The same method applies to "time of day" routing, once you have a base of rules that ensures all calls are routed you can then create exceptions were that rule will not be applied as an exception to that rule has been created. For help on "Routing Tables" please see 'Section 7 Troubleshooting' of this page or the new Video section.
If you email support giving details of the code and a description we will add the code for you.
You dont have to dial your local area code when calling local numbers with a V4 product in place, if your local calls aren't routing properly please ensure that you have updated your "end user" details with your local STD code.
We will be adding your most regularly asked problems here, this will grow, in an effort to make things easier we have added a Video section where you can watch and be visually guided through your CW Client problems.
The web server you are connecting to is in a "DMZ" on our network, this means that we dont block any CW Client connections to this address, http://82.68.122.157/ , if you still cannot connect it is more than likely you have a firewall (hardware or software) blocking CW Client's connection, TCP port 80 inbound and outbound. Please consult your firewall vendors documentation to allow CW Client access to the internet to fix this problem, if you have configured your firewall and still cant connect please contact us here, but be aware that we cannot provide technical support for other vendors products.
If you are using NORTON INTERNET SECURITY please CLICK HERE for a step by step guide in setting up CW Client access.
If you are using WINDOWS XP and getting the following error message or similar:
16-bit MS-DOS Subsystem
path to the program that you are trying to start or install
C:\Winnt\System32\config.nt The system file is not suitable for running MS-DOS
and Microsoft Windows applications. Choose 'Close' to terminate the application.
Please refer to the following article:
http://support.microsoft.com/?kbid=324767
This error is generated by the system when a wrong username and password has been entered, make sure that you are entering the username and password exactly as it appears in the email, capital letters and spaces, please note A Name has a space AName does not.
To update your V4 dialler or Ranger 400 phone could not be easier, simple type the following code in to your phone (the one that is connected to your dialler box) ;
***12#4567890*3 for a V4 dialler
***00000000*3 for the Ranger 400 or any Orchid LCR DECT phone
Please hang up the phone after hearing the last digit in the sequence has been dialled, you will now see
the red LED on the front of the box start to flash, this shows the dialler
is communicating with our server, please allow 3-4 minutes for the download
to complete, if you pick up the phone during this period the dialler will
hang up its call with the server, and will not complete its download. After
you have inserted this code in to the phone the V4 or Ranger 400 will "call
home" and pick up any changes that you have made since the last time
it "called home". If you receive an error while dialling this code,
finish dialling and then hang up, pick up and press the redial button.
The easiet way to check that your dialler has picked up its new routing, is to see whether the
active routing table in CW Client has the same entry as the 'New Routing'
column, any entry in the 'Active Routing' will be what the dialler is actually
routing.
To watch the Active routing video have a look Here
If you recive this error when updating your routing table you need to check the following settings on your pc;
1. Ensure that your regional settings are set to UK.
2. Ensure that the time setting are set to "HH:mm:ss" 24hr clock.
We have a video showing how to update your PC settings Here
I have received a bill from my line provider with a couple of calls on it
There are several reasons why a call might get routed back through your line provider, and not as you have set up with your V4 product.
Dialling 1471 and then 3 to use call back will go over 'BT'.
Dialling 121 or whichever override PIN you have set up.
If the platform that is routing your call is down or unavailable, your call could get picked up by the network provider.
Remember that CW Client only provides you with a 'Snapshot' of your data at the time that you ran the first query, if you make changes and can't see them, search again for your product and CW Client will return the updated information from our server.